Shipping & Delivery

Shipping & Delivery Policy – Chem Lab Direct

At Chem Lab Direct, we are committed to providing fast, secure, and discreet shipping for all orders. Below, you will find details regarding our shipping options, processing times, and policies.

1. Shipping Rates & Methods

We offer free standard shipping for orders over $200. For orders below this amount, shipping fees apply:

🚀 Express Shipping ensures your package arrives faster but does not guarantee overnight delivery.

2. Order Processing Time

🕒 Processing Time: Orders are processed and shipped within 24 hours of payment confirmation (excluding weekends & holidays).

⏳ Payment Clearance: Cryptocurrency payments require one confirmation before processing.

📦 Tracking Information: A tracking number will be provided via email once the order is shipped.

3. Discreet & Secure Packaging

✔ Plain, Unmarked Packaging – No branding or labels identifying the contents.
✔ Vacuum-Sealed for Odor Control – Ensures additional discretion and protection.
✔ No Company Name on the Return Label – For privacy and security.

4. Shipping Restrictions

📍 United States: We ship to all 50 states, but it is the buyer’s responsibility to verify compliance with local laws.

🌍 International Shipping: We ship worldwide, but some countries may have restrictions on certain chemicals. Customers must ensure their order is legal in their country before purchasing.

🔞 Age Restriction: Orders are only accepted from customers 21 years and older.

5. Delivery Issues & Lost Packages

🔹 Tracking Not Updating? Contact us if your tracking hasn’t updated within 5 business days.
🔹 Lost or Stolen Packages? We are not responsible for packages marked as “Delivered.”
🔹 Incorrect Address? If you entered the wrong address, contact us immediately. Address changes can only be made before shipment.

📩 For shipping inquiries, email us at contact@chemlabdirect.com.

6. Returns & Refunds

🚫 All Sales Are Final – Due to the nature of our products, we do not accept returns.

💰 Refund Policy: If your order is lost in transit (confirmed by tracking), we will reship or refund your order.

📦 Damaged or Incorrect Items: Contact us within 48 hours of delivery with photos, and we will arrange a resolution.

7. Customs & Legal Responsibility

For international orders, the customer is responsible for any:

• Customs duties, taxes, or import fees
• Compliance with local regulations
• Seizures by customs (we do not offer refunds in such cases)

💡 Tip: Research your country’s import laws before placing an order to avoid delays.

8. Contact & Support

For shipping-related inquiries, reach out to us:

📧 Email: contact@chemlabdirect.com
💬 Live Chat: Available 24/7

We are dedicated to ensuring your order arrives quickly, safely, and discreetly. 🚀