Privacy Policy – Chem Lab Direct

At Chem Lab Direct, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit http://chemlabdirect.com and make a purchase.

1. Information We Collect

When you use our website, we may collect the following types of information:

a. Personal Information

  • Name
  • Email address
  • Shipping and billing addresses
  • Payment details (processed securely via third-party payment gateways)

b. Non-Personal Information

  • IP address
  • Browser type and version
  • Device information
  • Website usage data (pages visited, time spent, interactions)

c. Payment Information

  • All payments are processed securely through third-party gateways.
  • We do not store credit/debit card details.
  • Cryptocurrency transactions are anonymous, but transaction details are recorded on the blockchain.

2. How We Use Your Information

We use the collected data for the following purposes:

✅ Order Processing & Fulfillment – To process your purchase, arrange shipping, and provide tracking updates.
✅ Customer Support – To respond to inquiries via email or live chat.
✅ Security & Fraud Prevention – To detect and prevent fraudulent transactions.
✅ Marketing & Promotions – To send special offers and product updates (only if you opt-in).
✅ Website Optimization – To improve our website’s functionality and user experience.

3. How We Protect Your Information

🔒 Secure Encryption – We use SSL encryption to protect data transmission.
🔒 Discreet & Private Shipping – All orders are shipped in plain, unmarked packaging.
🔒 Limited Access – Only authorized personnel have access to sensitive information.
🔒 No Data Sharing – We never sell, rent, or share your personal information with third parties.

4. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience. These include:

  • Essential Cookies – Required for site functionality (e.g., login, shopping cart).
  • Analytics Cookies – Help us analyze website traffic (Google Analytics, etc.).
  • Marketing Cookies – Used for personalized promotions (only if consented).

💡 You can disable cookies in your browser settings.

5. Third-Party Services

We may use third-party services for:

  • Payment Processing – PayPal, cryptocurrency processors, etc.
  • Shipping & Logistics – To ensure fast and discreet delivery.
  • Fraud Detection – To prevent unauthorized transactions.

These third parties have their own privacy policies, and we encourage you to review them.

6. Your Privacy Rights

🔹 Access & Correction – You can request a copy of your data or correct inaccuracies.
🔹 Opt-Out of Marketing – Unsubscribe from promotional emails anytime.
🔹 Account Deletion – Request account deletion by emailing us.

For any privacy-related requests, contact us at contact@chemlabdirect.com.

7. Data Retention

  • Order-related data is kept for legal and tax purposes.
  • Non-essential data is deleted after 12 months of inactivity.
  • Cryptocurrency transaction records remain on the blockchain permanently.

8. Changes to This Privacy Policy

We may update this policy periodically. Changes will be posted on this page, and continued use of our website means acceptance of the updated policy.

9. Contact Us

For any privacy concerns, reach out to us:

📧 Email: contact@chemlabdirect.com
💬 Live Chat: Available 24/7

By using Chem Lab Direct, you agree to this Privacy Policy and the responsible use of your personal data.