Frequently Asked Questions (FAQ) – Chem Lab Direct

At Chem Lab Direct, we understand that customers may have questions about our products, policies, and ordering process. Below are some of the most frequently asked questions:

1. General Questions

❓ What is Chem Lab Direct?

Chem Lab Direct is a U.S.-based online store specializing in 99% pure research chemicals for scientific and laboratory use only. We offer discreet worldwide shipping, with a focus on the U.S. market.

❓ Who can purchase from Chem Lab Direct?

Our products are strictly for researchers, laboratories, and institutions. You must be 21+ years old to place an order. We do not sell for human or veterinary use.

❓ Are your products legal?

We operate as a fully licensed business and comply with all applicable U.S. laws. However, it is your responsibility to ensure that any products you purchase are legal in your state or country before placing an order.

2. Ordering & Payment

❓ What is the minimum order amount?

The minimum order amount is $100.

❓ What payment methods do you accept?

We accept:

  • Cryptocurrency (Bitcoin, Ethereum, etc.)
  • Bank Transfers
  • Other payment methods as listed at checkout

For a step-by-step guide, visit our Crypto Payment Guide.

❓ Can I request a specific product not listed on your website?

Yes! If you are looking for a specific research chemical, visit our Product Request Page and submit your request.

3. Shipping & Delivery

❓ How much does shipping cost?

  • Orders over $200 → FREE Standard Shipping
  • Orders under $200 → $10 Standard Shipping
  • Express Shipping (2X faster) → $30

❓ Do you provide tracking information?

Yes! Every order includes a tracking number, which will be sent via email once your order ships.

❓ How long does shipping take?

  • Standard Shipping: 3-7 business days (U.S.), 7-14 business days (International)
  • Express Shipping: 2X faster than standard shipping

❓ Do you ship worldwide?

Yes, we offer discreet international shipping, but customers must verify their country’s import regulations before ordering.

❓ How is my order packaged?

All orders are shipped in plain, unmarked packaging with vacuum sealing for discretion and protection.

4. Returns & Refunds

❓ Do you accept returns?

Due to the nature of our products, we do not accept returns. However, if you receive a damaged or incorrect order, please contact us within 24 hours of delivery.

❓ Can I cancel my order?

Yes, cancellations are allowed only before the order ships.

❓ What if my order is lost or seized by customs?

We offer reshipments or refunds on a case-by-case basis. Contact us for assistance.

5. Product & Safety

❓ Are your products lab-tested?

Yes! We provide 99% pure research chemicals, tested by third-party labs. Visit our Lab Testing & Quality Assurance page for details.

❓ Can I request a Certificate of Analysis (COA)?

Yes! Contact contact@chemlabdirect.com to request a COA for your purchase.

❓ Are your products safe for human consumption?

NO! All products are strictly for research purposes and NOT for human or animal use.

6. Account & Customer Support

❓ Do I need an account to place an order?

No, but having an account allows you to track orders and save details for faster checkout.

❓ How can I contact customer support?

Still have questions? Contact our support team at contact@chemlabdirect.com or through Live Chat. 🚀