Refund & Return Policy – Chem Lab Direct

At Chem Lab Direct, we are committed to providing high-quality research chemicals with secure and discreet shipping. Due to the nature of our products, we enforce a strict No Returns & No Refunds policy, except under specific circumstances outlined below.

1. All Sales Are Final

🚫 No Returns – For safety, compliance, and quality assurance reasons, we do not accept returns under any circumstances.

🚫 No Refunds – Once an order has been processed and shipped, no refunds will be issued unless the order is lost in transit or an incorrect item was sent.

2. Refund Eligibility

You may qualify for a refund or reshipment in the following cases:

✅ Lost in Transit: If your package is confirmed lost by the courier and does not show “Delivered,” we will offer a reshipment or refund.
✅ Incorrect or Damaged Items: If we send the wrong item or your package arrives damaged, contact us within 48 hours of delivery with photos for verification.
✅ Payment Errors: If you were charged incorrectly due to a system error, we will issue a refund upon verification.

3. Situations Not Eligible for Refunds

❌ Customer Provided the Wrong Address – We are not responsible for orders shipped to incorrect addresses entered by the customer.
❌ Package Marked as “Delivered” by the Carrier – If the tracking shows “Delivered,” we are not responsible for theft or misplacement.
❌ Customs Seizure – International customers must ensure compliance with their country’s import laws. We do not refund seized packages.
❌ Change of Mind or Order Cancellation After Shipment – Once an order has shipped, cancellations and refunds are not possible.
❌ Refused or Unclaimed Packages – If the carrier returns the package due to refusal or unclaimed status, no refund will be issued.

4. How to Request a Refund or Reshipment

📩 Email us at contact@chemlabdirect.com within 48 hours of receiving your order. Provide:

  • Your Order Number
  • Clear Photos of the Issue (for damaged or incorrect items)
  • A detailed description of the problem

🔎 Investigation Time: We will review and respond to your request within 3 business days.

📦 Reshipment Policy: If approved, reshipments will be sent using the same shipping method as the original order.

5. Chargeback & Fraud Prevention Policy

💳 Chargebacks & Disputes: Filing an unauthorized chargeback without first contacting us will result in a ban from future purchases and may be reported to fraud prevention agencies.

📜 Fraud Prevention: All transactions are monitored, and we reserve the right to refuse suspicious orders.

6. Contact Us

For any refund or return inquiries, please contact us:

📧 Email: contact@chemlabdirect.com
💬 Live Chat: Available 24/7

We appreciate your understanding and commitment to safe, legal, and responsible research chemical purchases.